Missing a flight can be stressful, but with Alaska Airlines’ customer-centric approach, the situation can often be resolved smoothly. Whether it’s due to delays, unforeseen circumstances, or simply losing track of time, understanding the steps to take when you miss your flight can save you time and hassle. Here’s what you should do if you’ve found yourself in this predicament.
1. Stay Calm and Contact Alaska Airlines Immediately
The first thing you should do is reach out to Alaska Airlines’ customer service team. Their agents are trained to assist in such situations and will guide you on your next steps. You can call Alaska Airlines at for assistance. They will check your ticket type, availability on the next flights, and any fees associated with rebooking.
2. Assess the Cause of the Missed Flight
The reason behind missing your flight can determine the airline’s policy in handling your situation:
- Delay in connecting flights: If your missed flight was due to a delay caused by Alaska Airlines, they will typically rebook you on the next available flight free of charge.
- Personal reasons: If the missed flight was your fault, such as arriving late to the airport, you may need to pay a rebooking fee.
3. Head to the Customer Service Desk at the Airport
If you’re already at the airport when you realize you’ve missed your flight, proceed directly to Alaska Airlines’ customer service desk. The agents can often rebook you on the next available flight and help you with standby options.
4. Understand the Rebooking Policy
Alaska Airlines offers a “Flat Tire Rule,” which may apply to certain missed flights. This unofficial policy allows passengers with valid reasons for being late to potentially get rebooked without additional charges, depending on the circumstances and availability.
5. Be Aware of Fees
For some fare types, rebooking fees may apply. If you have a refundable ticket, you might be able to change your flight without a penalty. Non-refundable tickets often come with stricter terms, so reviewing the airline’s cancellation and no-show policies in advance is a good idea.
6. Prepare for Standby
In some cases, you might be placed on standby for the next flight. While this doesn’t guarantee a seat, Alaska Airlines’ customer-friendly approach means you’ll often find an alternative option quickly.
7. Learn from the Experience
Missing a flight is an opportunity to reevaluate your travel habits:
- Arrive at the airport early, especially during peak travel times.
- Monitor flight status updates using Alaska Airlines’ mobile app.
- Have all your travel documents and boarding passes ready to avoid delays.
Additional Resources
To dive deeper into Alaska Airlines’ missed flight policies and explore tips from frequent flyers, check out this helpful guide on What to Do if I Missed My Connecting Flight on Alaska Air.
Final Thoughts
While missing a flight on Alaska Airlines can be frustrating, taking quick and informed action will improve your chances of getting back on track. Remember to stay calm, contact customer service at, and explore rebooking options as soon as possible. With preparation and communication, you’ll be able to resolve the situation and continue your journey.